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Help Desk
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FAQ
When I edit my page I don't see the changes?
How do I change to a new page layout?
How do I put my Logo on the top of my page?
How do I edit my guestbook entries?
How do I put a Downloadable file on my page?
How do I make my orderform secure?
When building a page, when I go back a page there is nothing there, why?
Why does some of my text not show on my page?
When I edit my page I don't see the changes?
If you are doing an edit of your page you may need to reload
the page to see the changes.
The problem here is Browser related. The page is "caught in the cache".
With AOL or Internet Explorer, hold the Ctrl key down while clicking reload,
this forces IE to reload the page from the server and not your cache.
With Netscape, hold the shift key down while clicking reload,
this forces Netscape to reload the page from the server and not your cache.
How do I change to a new page layout?
It is easy to change the layout of your page. Go to the
templates page and select the new page design.
Log-in to Ultra5 and select the page that you want to change. Click on the 'next'
button and follow the instructions on screen. All your original
data will still be there just as it appeared on the original page.
How do I put my Logo on the top of my page?
It is easy to place your logo on your pages.
1: Upload your logo Image.
2: Login to the page builder.
(If you already have the page, select the page you want to
add the logo to, then click the 'next' button.)
3: Click through the pages until you get to the main form page.
4: Enter the image name in the "Header" box on the form.
5: Preview then Save your page..
How do I edit my guestbook entries??
How do I put a Downloadable file on my page?
Downloadable files are normally limited to .zip files and .exe files.
1. Login to the page builder.
2: Upload your file to the server, using our upload program.
3. On the Form Page, In the links section, enter your filename and description.
4: Preview, then Save the page.
When a user clicks on the link text, they will download your file.
Form Page Example:
How do I make my orderform secure?
First, Please contact the WebMaster to see if this option is available!
To make your page secure, use the web address to our secure server.
1. Login to the page builder.
2: Edit the link to your Order Page using the following:
<A HREF="https://Our_domain.com/YOUR_USER_NAME/FORMNAME.HTML">Secure Order Form</A>
Form Page Example:
So that your images will show properly on the secure form, you will need to change the image address.
1. Login to the Advanced Editor.
2. Select your form page.
3: Edit the images on your Order Page using the folling:
<A HREF="https://Our_domain.com/ultra/bkgrnd/THE_IMAGE_NAME">
If the image is in your folder, use the following:
<A HREF="https://Our_domain.com/YOUR_USER_NAME/THE_IMAGE_NAME">
When building a page, when I go back a page there is nothing there, why?
This is a browser related problem.
To get around this, when building your page if this happens to you, don't go back to correct
something. Continue building your page and then after you save the page go to the page
editor and edit the page. This will always work because during an edit all the colors and
text are on the same page and will be there even if you go back from the preview page.
Why does some of my text not show on my page?
This is usually caused from haveing the same text color as the background color
for the text area in question. In the case of Headers and Sub-Headers if your
text is not showing on the page, log in to the page editor and change the
Header or Sub-Header color to a contrasting color.